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The clipping this text was read from
The clipping this text was read from

Will Seek Customer Opinion

C&P will undertake a nev customer opinion plan beginnin February 1, 1969. According t< F. Wayne Dementi, the new plan called S.A.M. (Service Attitud Measurement) entails fou questionnaires which will b mailed to customers to obtaii their viewpoint on telephon service. Three of thes questionnaires will be mailed ti customers who have recent 1; contacted either repair service o the business office. The fourth i used to seek opinions on Iocs and long distance calling information, intercept, billing public telephone service am

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