Block · one region of the page, as the scanner read it. It may hold a whole story, part of one, several, or an advertisement; stitching blocks into articles is the next step. Text is supplied OCR.
Page 2 · column 7 of 9 · from the scan, no model involved
guarantee to know what is or is not covered, Now you’re ready to call the store, the service-man, or write the manufacturer. * State the Facts Clearly. Put together all the facts and records supporting your complaint. Simply state where and when you bought the product, its model number, brand name, its price, and what’s wrong with it. Don’t fly off the handle, let the facts speak for themselves.
♦Don’t “Get Smart”. Sarcastic or abusive letters or phone calls are easily ignored by the complaint manager. Be friendly but firm.
♦Add Humor. Handle well, humor can make your letter stand out and speed up results. Good-natured complaints may get more and faster action.
♦Be Honest. When complainers are honest and friendly, retailers
78.5%