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reached yet, and the areas that are not served are impatient. They are tired of waiting. Those who have the new service ar<j satisfied, even though there was an increase in the monthly fee,” she said.
Of the officials contacted, Luray’s Town Manager Ronnie Good was the least satisfied with the cable system. “There have been some problems with their service,” he said. “Part of the problem is that they are rebuilding the system over here. They started in Shenandoah and are working toward Stanley and now Luray.”
The complaints have stemmed from delays in extending the service to new areas. “They promised that when the service was available they would serve the sections of Luray that were annexed in 1985,” Mr. Good explained. “During the past year people came to us and said, ‘We don’t have service and we should have had it.’ We contacted the company and they said it would be provided in July or August, but there are still some areas that don’t have cable service.
“Part of the problem is that they’re growing,” he continued. “They wanted to upgrade and rebuild. There have been delays because of weather and equipment. I have to point out too that there have been complaints about service quality. Sometimes the cable is out of service. Last year we lost service during the Super Bowl, and the outcome of the game changed during that time.”
In Charlottesville, Gwen Jackson, assistant to the city manager, said that there have been no major complaints about the system since Adelphia took over. She said that the old system was already serving all the areas of the city, and that all the available channels were being used.
Joseph Price, regional manager for the Virginia region of Adelphia, said that in all the areas Adelphia serves it is upgrading to a fiber optic system and attempting to extend the system into areas not previously served.
The incident during the Super Bowl last year came about when a contractor cut the main underground line during the game, Mr. Price said. As soon as the local manager was told about the outage, a crew was sent out to make repairs and the line was spliced, but the system was down for an hour, he said.
He said that he expects all the areas in Luray not currently served will be connected by the end of April. In addition the company is expanding in Albemarle County, particularly in the Route 250 East corridor.
In Rappahannock, Mr. Price
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