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Customer Account Executive II (Online Customer Service) (9765BR) Serve as a customer service representative for Comcast High Speed Internet Products and Services. <=> Experience with personal computers, installing software programs and
troubleshooting operating systems, software and hardware <=> Familiarity with MAC and Windows operating systems (in-depth knowledge of
at least one), proficiency with www and Internet, E-Mail, and basic troubleshooting
required <=> Handles telephone and E-mail inquiries, covering full range of customer
services (serviceability, sales, service problems and billing) in a prompt and
professional manner <=> Troubleshoots PC/@CHSI/E-Mail/modem problems with customer; escalates
advanced troubleshooting problems to technical support group when
appropriate °o High school diploma or equivalent
°° Spanish speaking applicants a plus.
To apply logon to www.comcast.com
As a member of our organization, we can offer you an outstanding benefit package: Medical, dental, vision, prescription Paid training Free Cable and internet (serviceable areas only) Education reimbursement 401K retirement plan Flexible spending accounts Discount stock purchase program
Comcast is an equal employment opportunity/Affirmatative Action/Drug-free workplace employer.
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