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who dispatches law enforcement, fire and rescue personnel.
The suggestion to call the sheriff’s office number, ordinarily a non-emergency line, comes after the failure of the 911 system in the 937 exchange area over three days late last month.
From Sunday, Feb. 22 until the morning of Tuesday Feb. 24, people calling 911 from 937 numbers, generally Amissville and nearby areas, received only a busy signal. The problem was not discovered by authorities until someone drove to the Amissville Fire Hall to report the difficulty in person on the evening of Feb. 23.
On Tuesday, Feb 24, coordinator Burke conducted a threeway call with technicians from both Sprint and Verizon. Both companies are involved in the 911 service in this area.,
Burke says now that the problem stemmed from Sprint having installed a new switch in Charlottesville, where all 911 calls are routed. Burke added that even though service was restored, officials still do not know precisely what happened.
Verizon spokesman Ells Edwards, reached by the Rappahannock News, acknowledged that Verizon “was involved” in the installation of the switch. Edwards said the source of the difficulty was that during the installation of computer codes, there was “some form of missed communication between the two companies."
Asked if this breakdown could occur again, the Verizon spokesman said, “We are correcting our processes to make certain this does not happen again between the two compa
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