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patching,” said Rappahannock County 911 Coordinator Ritchie Burke.
“Imagine your work day doing business as usual, and then all of a sudden the big one comes in. It’s a split second decision,” said Burke.
While decisions do need to be made quickly, Burke, a 20-vear Rappahannock fire and rescue veteran, stressed that accuracy is of great importance when dispatching a call.
In Rappahannock County, that accuracy is enhanced with the use of Computer Assisted Dispatch (CAD).
When a call comes into the dispatcher, CAD makes several components readily available to the dispatcher.
First, the name of the person the telephone number is listed to is displayed according to the telephone number where the call was made.
The address where the call originates is displayed, as well as a map to the residence, including latitude, longitude and a digital picture of the residence.
Burke is pleased with the access the county has to enhanced 911 equipment.
“We have state of the art equipment,” said Burke. “The only time it would fail is when all the components are not being used by the dispatcher.”
Several months ago, Rappahannock tapped into the Rescue Star System, which triggers a county switch the moment a call comes in, and the amount of response time for a call is recorded.
This alsp provides a dispatcher with the ability to instantly replay the call to make certain the call is being coded correctly and all available information is being relayed to the fire and rescue unit.
Instant recording retrieval, or IRR, was available for the 911 call made on Dec. 16.
Carter, upset that his fire and
See DISPATCH, Page A6
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