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reasonable. It is also helpful to enclose with the letter copies of any documents that pertain to the transaction, such as contracts, sales receipts, warranties, etc. Never send the original documents; always keep them in a safe place.
The tone of the letter should never be angry, sarcastic or threatening. The person reading the letter needs to be on the side of the consumer in order to help resolve the problem favorably. Letters should be typed, if possible, but whether typed or handwritten, neatness counts and contributes to the overall impact. A copy of the complaint letter should be kept, as well as any correspondence from thy company.
“As a consumer, you,have the right to expect a dollar’s value for every dollar spent. When you don't get it, you owe it to yourself and to the business to let them know how you feel,” notes Betty Blakemore Sulzbach, Director of the Office of Consumer Affairs. “One of the most basic yet most effective steps anyone can take on his own behalf is to complain directly to the business involved. Businesses are usually responsive to the concerns of their customers, but they have to know what those concerns are,” added Ms. Sulzbach.
For more information, call the Office of Consumer Affairs, Virginia Department of Agriculture and Consumer Services at (804) 7862042.
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