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(Contimied froro Page 1) compared to U>0$0 directed toward Centel.”
jCfTict rrooiems Baumgardner listed service problems that include but aren't limited to (1) unconscionable delays in provision of telephone service. (2) poor connections, (3) cut-offs in telephone connections. often in the middle of conversations, (4) frequent, total breakdowns in the ability to place long distance calls (This is extremely important, Baumgardner emphasized, because it is necessary to place a long distance phone call to the dispatcher in Culpeper in order to obtain fire and rescue squad service in Centel’s service area.), (5) obsolete equipment, (6) inaccurate billing practices and procedures and (7) inaudible conversations.
In support of these complaints, Baumgardner presented the SCC with a stack of letters from Centel customers in Rappahannock.
“Finally. I would point out that in Rappahannock County, we have a serious problem with the excessive number of toll calls that are required both from Rappahannock to the adjacent localities of Culpeper. Front Royal and Warren ton and within the county,” the commonwealth’s . attorney said.
He noted that Rappahannock has six calling exchanges (635, 987, 825, 937, 364 and 635). “These calling exchanges lend themselves to 15 possible calling combinations. Of the 15, only four are toll free. This, we submit, robs Rappahannock County of a community of Interest to which we feel we are entitled,” he concluded.
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