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for the contractor’s bill plus civil suit from the customer, according to Henderson.
He added that the SCC sends representatives into the field to conduct random meter checks but indicated that, for the most part, malfunctioning meters favor the customer, not the utility.
Henderson informed the audience that any complaints regarding utility billing procedures or meter accuracy can be relayed to the SCC by calling the investigation section, toll free, at 1-800552-9760. He encouraged citizen to call regarding anv utility related problem.
"If our rate system falls flat on its face, it will be because of the arrogance of the management of the companies involved who do have faith in their customers... Communication is the key.” Henderson concluded.
DAPHNE HUTCHINSON
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