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Henderson's presentation on rate setting procedure was full of surprising bits of information, ranging from news that the SCC's investigation department has a toll free number to news that the Commission requires utility companies to provide two free meter checks within a 24 month period if requested by a customer.
Henderson began by reviewing the history of the SCC. established in 1902 by the Virginia Constitution to regulate businesses that the General Assembly determined needed control. In addition to utilities, said Henderson, the SCC oversees insurance companies, financial institutions and public transportation systems
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