Block · one region of the page, as the scanner read it. It may hold a whole story, part of one, several, or an advertisement; stitching blocks into articles is the next step. Text is supplied OCR.
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HELP DESK
SUPERVISOR
Loudoun County Government’s Information Technology (D1T) has a position manages requests for assistance, diagnosis of problems, and Help desk problem resolution activities. Works directly with customers to solve problems using remote control software. Provides work supervision over Help Desk staff to ensure courteous and timely response t< requests for assistance. Ensures conformance to department and county policies, standards, and procedures. Experience with Help Desk software in general is preferable. Excellent working knowledge of Windows 95/2000/XP is required. CNE/MCSE or equivalent Microsoft certifications are a plus. Comprehensive knowledge of Novell administration, Zenworks, and GroupWise 6.x is a plus. Requires education and experience equivalent to a Bachelor’s degree in Computer Science and three years related experience to include supervisory experience. Must be able to lift 65 lbs. Driving record and criminal background checks will be conducted on the successful candidate. (Hiring Range: $40,134 - $54,181/yr) Closes: 09/16/2005 06-093 For additional information and to receive a required application contact Web site: www.loudoun.gov or call 24hr job line: (703) 777-0536. Human Resources: (703)777-0213.
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