Block · one region of the page, as the scanner read it. It may hold a whole story, part of one, several, or an advertisement; stitching blocks into articles is the next step. Text is supplied OCR.
Page 2 · column 2 of 6 · from the scan, no model involved
they need, whenever they need it.”
Mr. Latimer explained that the Customer Service Center has been gearing up to offer 24-hour service for several years. The Center opened in 1986 with four employees. Now, 36 customer service representatives have been cross-trained to work during any of the Center’s eight shifts. Potomac Edison’s representatives have been thoroughly trained to assist customers, answering questions about existing service, taking applications for new service and providing solutions to billing concerns.
“We know that many of our customers have busy schedules, and busy schedules call for extended hours of customer service,” says Mr. Latimer. “We want our customers to know that they can reach Potomac Edison 24 hours a day, 7 days a week, 365 days a year.”
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