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CYNTHIA SCOTT Cynthia Scott has discovered the most important ingredients for delivering outstanding customer service: hard work, patience, a friendly smile, and a positive attitude. Following this recipe for success has made her a favorite among the patients on the third floor at Fauquier Hospital. As a service associate (waitress) for the Nutrition & Food Services Department, Cynthia visits the patients in their rooms and helps them select their perfect meals. "The patients always tell me Fm so friendly," Cvnthia says, "but it’s easy for me to be friendly because I love my job. 1 really enjoy talking with the patients, and I like to help them by getting them what they want." Fauquier Hospital launched its room service dining program in December 2005, and Cynthia understands why it has become a huge success. "The patients get to pick whatever they want from the menu," she explains. 'And the food is so great, the patients often write about it on their menus?" FAUQUIER HEALTH SYSTEM www.fauquierhospital.org Physician Referral & Community Link: 540.349.0588 referral<S)fauquierhospital.otg
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