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Currently, Potomac Edison either collects overdue bills or terminates service, she said. “We’ve been told to make no changes in that policy until we receive authorization in writing...We try to contact the customers anytime before we interrupt service — either in summer or winter — but it’s not mandatory and it's not always possible,” Dovel added.
Currently, Potomac Edison’s Luray office is waiting for instructions from Hagerstown on how to handle situations where a customer falls behind in payments. Dovel said the new policy is in draft form and waiting final approval before releast to all the utility’s offices, expected later this week.
Potomac Edison provides electricity to Rappahannock homes in Woodville, Sperryville, Washington. Flint Hill. Huntly and Chester Gap. Consumers who have questions regarding service termination may contact the Commission by calling the SCC’s Division of Energy Regulation, toll-free, at 1800-552-7945. “Customers of utilities should, of course, attempt first to work out their problems over possible cut-offs through discussion with company representatives,” the SCC advises.
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