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gency nurse is the unsung hero in hospital emergency departments.
• Nine out of ten surveyed were satisfied with the services provided by nurses during their last hospital emergency department visit and 65 percent were “very satisfied”
• More than 80 percent of patients believe emergency nurses are good communicators and are able to explain medical procedures
• Seventy-nine percent of respondents believe emergency nurses have “broad” medical knowledge
• More than 80 percent of patients believe emergency nurses have good bedside manner, are responsive and attentive to their needs, and show genuine concern for their well-being
“It is a compliment to our nations emergency nurses that patient satisfaction is on the rise despite daily battles with a national nursing shortage and emergency department crowding,” said ENA president Patricia Kunz Howard, Ph.D., RN, CEN.
96.4%