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special attention to these areas.
—At an unfamiliar service station, stay with your car at all times and watch the attendant closely. Occasionally attendants will “create” problems, such as slashing fan belts or pouring oil on shock absorbers to simulate a leak.
—Get a written estimate for any repairs that are needed. Most jurisdictions require that repairs be made within a certain percentage of the written estimate (usually about 10 percent) or the customer must be advised of additional costs before repairs are made.
—To make certain that old parts are replaced and not simply cleaned or painted, ask that they be given back to you after replacement.
“If you have the time, it’s a good idea to call the local consumer affairs office or Better Business Bureau to learn the complaint history of the mechanic or repair shop,” Mr. Holleran advised.
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