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ly 40 percent of the emergency cellular 911 calls received result in State Police responding. The other 60 percent of the emergency cellular 911 calls are referred to other public safety agencies — local sheriff’s departments, local police departments, fire departments and rescue squads.
“We’re experiencing difficulties in many areas because the lines are being jammed with c^lls that really aren’t of an emergency nature,” Col. Huggins said. “That means, that there have been times when persons trying to make legitimate emergency calls haven’t been able to get through or have experienced delays,” he said. “This is very frustrating to cellular callers who are trying to assist and to public safety agencies trying to respond.”
“The use of cellular telephones has proliferated beyond anyone’s expectations and we’re simply not equipped to handle the volume of non-emergency calls we’re receiving. We’re working with the cellular providers in the state to look at emerging technology that may enhance cellular 911 service,” Col. Huggins said. “We’re also asking the companies to remind their customers to limit their calls to 911 to true emergencies. We know that safety and security are among the main reasons people buy cellular phones, and we want to make surenhat each emergency call receives the priority and rapid response that citizens of the Commonwealth have come to expect from their public safety agencies.”
Colonel Huggins emphasizes that cellular users should call cellular 911 for emergencies such as crimes in progress — murder, rape, robbery, aggravated assault, car jacking, abductions, robberies, or any situation in which lives are threatened or in danger — and serious highway problems including crashes and disabled vehicles.
Cellular 911 should not be used to inquire about road or weather conditions or to ask about traffic congestion.
93.6%