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of personal answering calls on its toll-free lines, according to Director R. E. Smith. At the same time reduced interest rates have caused a
large increase in the number of VA Home Loan inquiries. Consequently, callers must be placed on hold longer and more frequently.
Smith advises individuals who are seeking VA information or assistance to call especially during 8 —9 a.m. and 3:30 — 4:30 p.m. Fewer calls are being received during those hours.
94.6%