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By Kevin Allen
Rappahannock News Staff Writer
On Tuesday in Richmond, Verizon officials are going to have a lot of explaining to do.
Verizon representatives are scheduled to tell the State Corporation Commission why the company should not be sanctioned for allegedly violating the commission’s rules about restoring service after phone outages.
On a monthly basis, SCC regulations require Verizon to clear no less than 80 percent of out-of-service complaints within 24 hours. The rules require 95 percent of such trouble reports to be cleared within 48 hours.
“Close to 18 to 20 months ago, commission staff were getting a lot of complaints from consumers with the time it took service to be restored,” SCC spokesman Ken Schrad said. “When it became apparent Verizon wasn’t, meeting that threshold, the staff tried to work it out directly with Verizon.”
Verizon provided the SCC with a plan to correct the situation, but the commission’s staff persons say the communications company has not complied with the plan. Verizon officials say the plan committed them to bring the number of out-of-service complaints down to pre-June 2006 levels. The company says it fulfilled that commitment this year.
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