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district levels. On one call, an employee told him their records show he has had trouble with his phone line just three times this year.
“I have since found out that if you do not report every time you have an outage, you need to so they have a record,” he said. ■They’re not going to do anything for you unless they have documentation.”
Massie’s impression is that Verizon’s response time is slow to his home because the company does not have enough technicians in the Rappahannock region.
The rural areas made this country and now we’re being put on the backbumer,” he said.
E-mail the reporter at kallen@timespapers.com
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