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As an extra precaution, pay by check rather than cash so that you have a record of the purchase.
• Write down the license number of the delivery vehicle.
• If you determine the delivery to be less firewood than you paid for, first contact the seller to rectify the shortage.
• If the seller does not cooperate, contact the Virginia Department of Agriculture and Consumer Services, Office of Product and Industry Standards. It is important that absolutely none of the fifCwood be used prior to the investigation by the Office of Product and Industry Standards.
Firewood is not the only item a seller should leave with the buyer. The law requires that the seller present a delivery ticket or sales invoice upon delivery of any non-packaged fireplace or stove wood. In addition to the seller’s name and address, the ticket must contain the purchaser’s name and address, the date of delivery, the quantity delivered, the quantity upon which the price is based (if it differs from the delivery quantity), and the total price of the amount delivered.
Virginia law prohibits the use of terms such as “face cord,” “rack,” or “pile” when advertising, offering for sale, or selling wood for use as fuel. If the buyer visually inspects a truckload of wood and agrees to a selling price for that load, the term “truckload” may be used. A standard pick-up truck usually holds about two-thirds of a cord.
For additional information or to file a complaint, contact the Virginia Department of Agriculture and Consumer Services, Office of Product and Industry Standards, toll-free in Virginia at 1-800-552-9963 or in Qie Richmond area at 7862476.
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