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KAREN RANKIN
Customer satisfaction is a top priority for Karen Rankin. She takes pride in the patient-oriented philosophy she shares with her co-workers in the centralized scheduling department at Fauquier Hospital. "We try to please the public,' Rankin savs "Ourpatient satisfaction rate usually runs around 99 percent because we try our best to schedule appointments at times that are convenient for the patients.' Rankin schedules a variety of outpatient prixedures for patients including: cardiac, neurological, pulmonary, radiology and infusion tests. Rankin enjoys making ihings easier for all the patients. 'It s convenient for the public to call just me number, rather than a lot of different numbers at tire hospital' Karen Rankin lives in northern Culpeper County with her son and two daughters. She has worked for Fauquier Hospital for almost ten years and plans to stay with the hospital because she enjovs a great relationship with her co-workers. 'It's easy to come to work every day if you work with a great group of people"
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