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putting tortn extra enort to improve service.”
Others complained that when power goes out and they call to complain all the phones are busy.
Some asked if customers served from the Rixley substation shouldn’t have reduced rates because their service is worse.
Viverette replied that fixing the problems at the Rixley substation will cost money.
Finally costomers asked why they couldn’t switch to Potomac Edison.
Viverette said that in the past electric companies had not wanted to give up any customers, but now it might be good business sense for REC to sell the right to provide service to customers on the Rixley substation to another company, if one were willing to pay for the extra customers.
Richard Young, vice president for engineering and operations, went over steps being taken to prevent outages. He said a group of customers has temporarily been taken off the Rixley substation and switched to a substation near Warrenton.
Lightning arrestors, which protect the transmission lines from storm-caused power surges, have been replaced, and work is going on to clear tree limbs overhanging the lines.
Young said the problems became worse when Virginia Power began to use the line as a distribution line instead of just a transmission line.
He said REC had entered into an agreement with Potomac Edison to provide backup service and that the solution would be to replace the line with a new 115 kilovolt (KV) transmission line, but that will take five years.
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